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Name Mismatch

This issue occurs when the POS and payroll systems show the same Payroll ID associated with different names.

Suggested Resolution:

If the two records represent the same employee, edit the employee name in either your POS or payroll system so that the records match.

If the two records represent different employees, double-check that both employees' Payroll ID is entered correctly in your POS system.

Unresolved Shifts

This issue occurs when the employee has not punched out their timecard, so their shift timer is still running.

Suggested Resolution:

Stop the employee's shift timer in the POS system, and ensure their hours are correct before re-importing.

Overtime & Multiple Locations

This employee's hours will be imported.

This message is shown when an employee has worked at multiple locations in a pay period. It may be that their hours at each single location do not meet the overtime threshold, but their combined hours across locations do. Check carefully to ensure that any overtime pay the employee is owed is calculated correctly.

At this company:

2 employee records will be skipped.
$290 in wages will be skipped.
35 hours will be skipped.

To see more detail, click the Back button
to review employee issues.

At this location:

1 employee record will be skipped.
$290 in wages will be skipped.
29 hours will be skipped.

To see more detail, click the Back button
to review employee issues.

At this location:

1 employee record will be skipped.
6 hours will be skipped.

To see more detail, click the Back button
to review employee issues.

At this company:

1 employee record will be skipped.
$1,642.79 in wages will be skipped.
131.47 hours will be skipped.

To see more detail, click the Back button
to review employee issues.

At this location:

1 employee record will be skipped.
$1,642.79 in wages will be skipped.
131.47 hours will be skipped.

To see more detail, click the Back button
to review employee issues.